And the award goes to: KINOVA

Two inspiring days, great conversations and a special award: WAVE 2026 was a resounding success for KINOVA. As Parloa Premier Partner and Gold Sponsor, we joined the event at Wilhelm Studios in Berlin on 7 and 8 October. Our highlight: winning the AI Delivery Excellence Award for Central & Eastern Europe.

WAVE brought together Europe's AI and customer experience community - and gave us a valuable opportunity to share experience, gather fresh ideas and discuss the future of AI-powered customer service with clients, partners and the Parloa team.

AI Delivery Excellence: an award we are proud of

KINOVA received the AI Delivery Excellence Award for Central & Eastern Europe as a partner. For us, it is a special recognition of what we strive for every day: bringing AI solutions successfully into production and creating lasting value together with our clients.

Powerful technology unfolds its value through implementation. What matters is integration into existing systems, well-designed service processes and reliable production operations. This is exactly where we focus - from the first idea to continuous optimization.

The award is both confirmation and motivation. We are proud of our team and thank our clients for their trust and Parloa for the close collaboration.

100% Parloa. A clear focus.

We are proud to be a partner focused 100% on Parloa. This clear focus shapes our daily work and allows us to combine deep platform knowledge with hands-on experience from client projects.

As Parloa Premier Partner, we support companies in introducing and evolving Conversational and Agentic AI in customer service - from strategic consulting and technical implementation to ongoing operations and continuous optimization.

Our focus lays the foundation for making the most of Parloa and translating new developments into concrete solutions for our clients. WAVE and the award have strengthened our resolve to continue on this path together with Parloa.

Strong conversations, new perspectives and concrete ideas

The conversations at our booth and the personal exchange with the AI and CX community were especially valuable to us. WAVE offered room for current challenges, new ideas and the question of how Agentic AI can improve customer service for the long term.

The focus was on topics that also shape our daily project work:

• Integrating Parloa into existing contact center and CRM systems
• Building reliable voice and Conversational AI solutions
• Interplay between AI agents and human service teams
• Scaling and continuous optimization in production
• Concrete value for customers, service teams and companies

We are taking plenty of new ideas and great motivation home from Berlin. Above all, we remain delighted by the personal exchange with people who are actively shaping the future of customer service.

Thank you for a great WAVE 2026

Many thanks to Parloa for the event, the partnership and the award. Thanks also to all clients, partners and prospects who visited our booth and made WAVE so special for us.

We look forward to continuing the conversations, picking up new ideas and delivering the next projects together.

Would you like to learn how Parloa can be used in your customer service? Write to us at sales@kinova.de or reach out via LinkedIn.

100% Parloa. With pride, focus and plenty of motivation for what comes next.