Update01 Jun 2026
KINOVA deepens its specialization as a Parloa implementation partner.
Why we deliberately focus on Parloa — and what that means for our enterprise clients.
Read more (coming soon)
News
What we're working on.
Observations from live projects, perspectives on the Parloa platform and impulses for enterprise service leaders.
Case15 May 2026
BER voice agent in 24/7 operation — lessons learned.
A behind-the-scenes look at the passenger voice agent at Berlin Brandenburg Airport.
Read more (coming soon)
Event22 Apr 2026
KINOVA at CX Summit 2026 — production AI agents in focus.
A recap of our contribution to the debate on AI agents in enterprise customer service.
Read more (coming soon)
Thought leadership30 Mar 2026
Agentic AI in customer service: what actually matters now.
Our perspective on the shift from chatbots to agentic systems in service.
Read more (coming soon)
Case10 Feb 2026
LVB passenger service powered by conversational AI — even for local nicknames.
How a public transit voice agent handles regional language and holds up in live operation.
Read more (coming soon)
News20 Jan 2026
We're growing: new roles for KINOVA's next phase.
Why we're deliberately hiring senior people — and what that says about our ambition.
Read more (coming soon)
Contact
Give your customer service a new operating foundation.
Talk to us about your first production AI agent — or about the next stage of your existing conversational AI landscape.